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Frequently Asked Questions

We have put together a list of questions we are most frequently asked if you don't find your question answered on this page, please contact us.

I am very pleased with the end result, but why have you left the windows and sills wet?

Please do not be concerned by this, it's only pure water which is even less harmful to your building than rainwater. Because this water dries without leaving streaks it is unnecessary to squeegee the windows dry. This water will evaporate without a trace within a few minutes.

I have tried cleaning my own windows with cheap telescopic poles and it dries white, how will you do a better job?

Normal tap water contains minerals, including calcium and magnesium. It is these which leave a white residue on the glass. We use Pure water, filtered by a de-ionizing and de-mineralization process. This dries to a crystal clear shine. We bring this water with us in large van-mounted tanks.

It looks so complicated compared to a bucket and squeegee; I am just not convinced it can do the job as good as traditional window cleaning!

It actually does a better job. Invariably we now clean the window frames as well with our brush, so that is an added bonus to you. The process is faster, safer, superior to traditional window cleaning as we are using fresh clean water on each window, not grubby water from a bucket. Please do not be daunted by all the equipment. At the end of the day it is just a pole with a brush on the end that pumps the pure water onto your windows; it is actually a very simple process that has been made affordable. We can demonstrate the process on just one of your windows to reassure you, if that helps to ease your mind.

I am scared the high water pressure will damage my windows?

The pump is merely to raise the water up the pole. It does not ‘pressure wash' your windows. It is the gentle application of the brush bristles and the pure water on the dirt that does the cleaning. Very little pressure is needed.

Will I see a difference straight away?

Whilst you will, ultimately, see enormous benefits with Pure Water Cleaning, this may not be immediately apparent. For instance, traditional ‘chammy and ladder' cleaning avoids the window surround and frames. However, we now clean everything, which obviously brings accumulated debris down onto the glass. Also it takes a few washes to remove the residue of years of detergent. This means that the first couple of cleans with Pure Water may not give the full effect. It may be about the 2nd or 3rd clean that you start to really notice the difference. After that it will be a breeze and you will never want to go back.